Oversee daily front office functions for an RV park, supporting reservations, guest communications, and operational coordination.
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Utilize Campground Master software for reservations, site assignments, account management, and guest service support.
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Handle guest questions, concerns, complaints, and unusual requests with professionalism and strong problem-solving skills.
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Communicate and enforce campground rules, policies, and expectations to help maintain a safe, organized, and welcoming park environment.
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Process payments, maintain financial records, and assist with cash balancing, bookkeeping, and banking transactions.
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Manage incoming calls, messages, records, and office documentation while maintaining organized, efficient administrative workflows.
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Coordinate with on-site operations to support smooth day-to-day park management and guest satisfaction.
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Managed all aspects of store operations, including organization, maintenance, and purchasing functions.
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Trained team members in successful strategies to meet operational and sales targets.
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Optimized store displays and appearance via strategic merchandising.
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Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
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Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
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Established and optimized schedules to keep coverage and service in line with forecasted demands.
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Resolved customer service issues promptly.
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Submitted reports to senior management to aid in business decision-making and planning.
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Hired, trained, and supervised retail team members bringing in $800k+ in annual revenue.
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Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
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Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
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Prepared daily reports to assist business leaders with key decision-making and strategic operational planning.
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Set aggressive targets for employees to drive company success and strengthen motivation.
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Handled day-to-day shipping and receiving.
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Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
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Scanned and entered new inventory, updated numbers, and investigated variances.
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Recorded information, shortages, and discrepancies to keep records current and accurate.
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Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
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Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
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Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
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Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
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Consistently managed 215 person staff, effectively resolving issues.
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Monitored and handled all employee claims, including performance-based and harassment incidents.
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Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for all new employees.
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Adhered to all federal and state guidelines and managed payroll and benefits for all employees.
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Reduced workers’ compensation claims by instituting a corporate safety training program.
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