About Rebecca...
Growing up on a small farm in Pennsylvania, with few luxuries (and I mean few amenities… we had to use an outhouse that was a walk and a half in the cold) has given me experiences that enabled me to tackle almost whatever life has tossed my way. We had all types of animals, such as cows, goats, horses, etc., that I helped raise. From my time on the farm, I developed an understanding and love for the simple things in life. I spent my formative years working on the farm, helping with our farm market selling baked goods and produce. I later spent several years working as a cleaning lady in private homes, transitioning to in-home health care, helping elderly and terminally ill people stay in their homes as long as possible. I decided to learn dog grooming and joined a small kennel working with dogs. Dog grooming wasn’t just going to cut it as a full-time job, so I found a career in the retail sector and was able to work from the entry-level positions to becoming a manager.
In my early 30’s, I met and married John, and after a while, we had our son, Antonio. Antonio will leave the nest soon, so we decided it was time to find the next chapter of our lives. I love to travel and see what the world offers, so we decided to head out in the world with an RV. I can’t wait to experience what else the world has in store and what is available to see. I like getting to know people and learning about their experiences. I love to laugh and enjoy being a little silly sometimes. I have a lot of hobbies that I have put aside because of a busy work schedule: camping, reading, sewing, cooking, hiking, and biking, to name a few. Hopefully, I will indulge in some of these pastimes again.
- Have become proficient with Campground Master reservation computer software.
- Resolved problems arising from guests’ complaints, reservation and site assignment, and unusual requests and inquiries.
- Answered inquiries pertaining to campground policies and services.
- Received and processed advance registration payments.
- Collected, counted, and disbursed money, did basic bookkeeping, and completed banking transactions.
- Communicated with customers, employees, and other individuals to answer questions, disseminated and explained information, took orders, and addressed complaints.
- Answered telephones, directed calls, and took messages.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Managed all aspects of store operations, including organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Resolved customer service issues promptly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Hired, trained, and supervised retail team members bringing in $800k+ in annual revenue.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared daily reports to assist business leaders with key decision-making and strategic operational planning.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Handled day-to-day shipping and receiving.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Scanned and entered new inventory, updated numbers, and investigated variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Consistently managed 215 person staff, effectively resolving issues.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for all new employees.
- Adhered to all federal and state guidelines and managed payroll and benefits for all employees.
- Reduced workers’ compensation claims by instituting a corporate safety training program.